Application
This unit describes the performance outcomes required to undertake cash and non-cash transactions and prepare and distribute invoices.
It applies to those working in administration and sales finance roles in the automotive sales and service industry.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
Elements Elements describe the essential outcomes. | Performance Criteria Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold and italicised text is used, further information is detailed in the range of conditions section. |
1. Handle cash and non-cash payment transactions | 1.1 Transaction amount is determined taking into account factors that impact on the balance 1.2 Cash is received and counted, and correct change is given 1.3 Credit and debit card transactions are processed using correct equipment and according to financial provider and workplace procedures 1.4 Cheques are received and examined for correctness 1.5 Cash, cheques and credit and debit card records are stored according to workplace procedures 1.6 Irregularities are noted and referred to supervisor for resolution 1.7 Receipts are issued and transactions documented according to workplace procedures |
2. Carry out invoicing procedures | 2.1 Invoicing requirements are determined and calculations performed to produce accurate customer invoices 2.2 Documentation is completed and content checked for accuracy 2.3 Invoices are distributed to appropriate persons or section for verification and approval prior to being dispatched 2.4 Approved invoices are dispatched within designated timeframes 2.5 Invoice copies are filed for auditing purposes according to workplace procedures |
Evidence of Performance
Before competency can be determined, individuals must demonstrate they can perform the following according to the standards defined in this unit’s elements, performance criteria and foundation skills:
determine transaction amount and conduct one of each of the following different payment operations:
cash
credit or debit card
cheque
prepare three invoices for different products or services and submit them for payment.
Evidence of Knowledge
Individuals must be able to demonstrate knowledge of:
key legal requirements relating to carrying out cash and non-cash payment operations, including obligations under the Australian Consumer Law (ACL)
factors to be considered when calculating final price, including:
goods and services tax (GST)
sales, discounts and promotions
deposits and partial payments
procedures for carrying out cash and non-cash operations, including:
calculating sales balance
receiving and counting money
common sales security procedures for handling cash
calculating and returning change, including using:
manual methods
point-of-sale (POS) equipment
receiving and processing cheques
using electronic funds transfer at point-of-sale (EFTPOS) equipment
issuing receipts
operation and maintenance of common sales equipment, including:
calculators
POS equipment, including procedures for changing receipt rolls
EFTPOS terminals
procedures for preparing and distributing invoices, including:
types and applications of invoices
required contents of invoices
common types of software for producing invoices
common methods of distributing invoices to customers.
Assessment Conditions
Assessors must satisfy NVR/AQTF assessor requirements.
Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting.
Assessment must include direct observation of tasks.
Where assessment of competency includes third-party evidence, individuals must provide evidence that links them to having carried out cash and non-cash payment operations in an automotive sales and service workplace, e.g. sales receipts and invoices.
Assessors must verify performance evidence through questioning on skills and knowledge to ensure correct interpretation and application.
The following should be made available:
sales and service workplace or simulated workplace
workplace procedures for carrying out cash and non-cash payment operations and distributing invoices
commercially realistic situations involving cash and non-cash payment transactions
point-of-sale software
computer hardware, software and business equipment required for processing cash and non-cash transactions and preparing invoices.
Foundation Skills
This section describes those language, literacy, numeracy and employment skills that are essential to performance and are not explicit in the performance criteria.
Skills | Description |
Reading skills to: | interpret information in a range of financial operation documentation and workplace procedures. |
Writing skills to: | legibly and accurately prepare receipts and invoices relating to transactions. |
Oral communication skills to: | participate in verbal exchanges to convey and clarify information relating to irregularities in payment transactions. |
Numeracy skills to: | perform mathematical operations, including, addition, subtraction, multiplication, division, percentages and fractions, to determine accurate pricing and payment requirements. |
Digital literacy skills to: | use digital systems and tools to access, search and retrieve information relating to financial information. |
Technology skills to: | use workplace office or sales equipment when processing financial transactions use workplace and point-of-sale technology to process a sale. |
Range Statement
This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.
There is no Range of Conditions for this unit.
Sectors
Sales and Marketing
Competency Field
Sales and Parts, Administration and Management